Shipping Policies
☾𖤓 Shipping costs
- Standard Shipping in Australia: $9.95
- Express Shipping in Australia: $13
- Free Shipping in Australia for orders over $80 AUD
- International Shipping prices vary by location
- Free shipping worldwide on orders over $150 AUD
☾𖤓 Origin of items & shipping times
If an item isn’t handmade by us in Australia, it will be printed by one of our various suppliers worldwide, chosen for their quality and shipping times. This means that, depending on what you purchase, your order may arrive in separate parcels, and the transit time to you will vary depending on where the items are shipped from. Every product has its origins clearly stated in the processing time tab on the product page, so all the information on what to expect with delivery is readily available and we aim to be as transparent as possible with this. The processing time tab will also give you a better estimate on shipping time.
☾𖤓 Lost in transit
We cannot take any responsibility for your parcel once it has left our hands and is with the postal service, and therefore cannot take responsibility for items lost during transit. You will receive a tracking number once your order has been shipped which will allow you to follow its journey. If the postal system deems a parcel lost and can offer reimbursement, we will be able to send your order out again. If you have made a significant purchase and would like to insure the parcel, please contact us as soon as you place your order, if not earlier. Insurance costs will be your own responsibility, and it might not always be possible. If you are having trouble finding your order, please contact us at hellodarling@spiceanddragons.com.au and we can help you.
☾𖤓 Wrong address supplied
We ship to the address listed by you when you place your order. If items are returned to me or my suppliers due to an incorrect address or non-collection, I will contact you for an updated address to resend it to you. However, you are responsible for the cost of re-shipping an item due to incorrect details, and you will be charged the full price (shipping charges on my website are heavily discounted). If you realise you have made a mistake and need to change your address, contact me ASAP, and I’ll gladly change it for you if I haven't sent it out yet.
☾𖤓 Queries & tracking
Each order will have tracking details emailed to you and the relevant postal service used. Order queries for Australian-made items are best placed with Australia Post if you have any concerns about your parcel. We do not have access to any information other than your tracking number once the parcel has left our hands. To track your parcel, please input your tracking number here:
☾𖤓 Peak season delays
During holidays and peak seasons, transit times may be slower than normal. If you have ordered from more than one of our suppliers, their shipping times may vary widely, so you may find parcels arriving at different times. Though you might be pleasantly surprised, please factor in up to 1-4 weeks additional transit time during these peak times. If your package appears to be taking longer than normal please get in touch with us at hellodarling@spiceanddragons.com.au.
☾𖤓 Our packaging
We have chosen all of our packaging materials with the environment in mind. All of our packaging is made from eco-friendly materials and can be recycled or composted at home. See our Ethics & Environment page for a comprehensive list of our packaging materials.
